Refund Policy

Refund Policy

At RiverlineGallery, we are dedicated to providing high-quality home décor that enhances your living space. If you are not completely satisfied with your purchase, we offer a straightforward refund process to ensure your peace of mind. Please review our refund policy below for details.

Eligibility for Refunds

You may request a refund under the following conditions:

  • Product Condition: The item must be returned in its original, unused condition with all tags, packaging, and accessories included.
  • Timeframe: Refund requests must be initiated within 30 days of the delivery date.
  • Proof of Purchase: A valid receipt or order confirmation email is required to process any refund request.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Custom or Personalized Products: Items that have been custom-made or personalized.
  • Final Sale Items: Products marked as “final sale” or “clearance” at the time of purchase.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Refund Process

  1. Initiate a Request: Contact our customer service team at [insert contact email] or [insert phone number] to request a refund. Please provide your order number and reason for the return.
  2. Return Authorization: Once your request is approved, you will receive instructions on how to return the product. Unauthorized returns will not be accepted.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
    • We recommend using a trackable shipping method to ensure your return reaches us safely.
  4. Inspection & Approval: Upon receipt, our team will inspect the returned item to ensure it meets the eligibility criteria.
  5. Refund Issuance: Once approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used at checkout.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Include photos of the damage and your order details in your email. We will arrange a replacement or issue a full refund, including shipping costs.

Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact our customer service team for assistance.

Your satisfaction is our top priority. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our support team.

Thank you for choosing RiverlineGallery! We appreciate the opportunity to bring beauty and inspiration into your home.