Shipping Policy

Shipping Policy

At RiverlineGallery, we are committed to ensuring a seamless and reliable shipping experience for our customers worldwide. Your satisfaction is our priority, and we strive to deliver every order with care, precision, and efficiency. Please review our detailed shipping policy to understand how we manage your orders from placement to delivery.

Shipping Timeframe

We are proud to offer worldwide shipping with an estimated delivery time of 7 to 12 business days. This timeframe includes standard shipping destinations across North America, Europe, Asia, Australia, and beyond. Please note that delivery times may vary depending on your location, local courier services, and any customs processing that may occur.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Processing Time: Orders are typically processed and prepared for shipment within 1 to 3 business days. This includes quality checks, packaging, and coordination with our logistics partners.
  • Dispatch Notification: Once your order is shipped, we will notify you via email, including a tracking number and link to monitor your shipment.

Shipping Rates & Free Shipping

  • Shipping rates are determined based on your delivery location, package weight, and dimensions. The exact cost will be calculated at checkout.
  • We are pleased to offer free shipping on orders over $60, making it easier for you to enjoy our products without additional costs.

Customs, Duties & Taxes

  • International Orders: Orders shipped outside of [insert country] may be subject to import duties, customs fees, and local taxes, depending on your country’s regulations.
  • These charges are the responsibility of the customer and are not included in the purchase or shipping costs. We recommend contacting your local customs office for detailed information regarding potential fees.

Tracking Your Order

We understand how important it is to stay informed about your shipment’s progress. Every order comes with a tracking number to ensure you can follow your package every step of the way. Simply use the tracking link provided in your dispatch email or visit our website’s Track Your Order page for real-time updates.

Delayed, Lost, or Damaged Shipments

While we partner with trusted courier services, unforeseen delays can occasionally occur. If your shipment is delayed beyond the estimated timeframe or if it is lost or arrives damaged, please reach out to us at [insert contact email] or [insert phone number].

  • Delayed Shipments: We will work with our logistics partners to expedite the delivery process as much as possible.
  • Lost Shipments: In cases of lost shipments, we will initiate an investigation and provide a suitable resolution, including replacement or refund.
  • Damaged Shipments: If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will guide you through the return or replacement process.

Returns & Exchanges

If for any reason you are unsatisfied with your order, we offer a 30-day return and exchange policy. For more details, please refer to our Returns & Exchanges page.

We at RiverlineGallery are passionate about delivering beauty and elegance to your home, no matter where you are in the world. If you have any questions about our shipping policy, please don’t hesitate to contact our customer service team.

Thank you for choosing RiverlineGallery – where every detail matters.